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{"tema_id":"459","string":"Telefonistas","created":"2017-05-29 01:26:01","code":"4423","modified":"2017-11-02 20:29:06","notes":[{"@type":"Definici\u00f3n de la ocupaci\u00f3n","@lang":"es","@value":"Los telefonistas manejan centralitas telef\u00f3nicas y consolas para realizar conexiones telef\u00f3nicas, recibir preguntas e informaci\u00f3n sobre problemas de servicio, y registrar y transferir mensajes a empleados o clientes."},{"@type":"Tareas","@lang":"es","@value":"Entre sus tareas se incluyen:\n\ntransmitir mensajes a empleados o clientes;\nrealizar la conexi\u00f3n de llamadas salientes;\nmanejar centralitas y consolas para conectar, mantener en espera, transferir y desconectar llamadas telef\u00f3nicas;\nocuparse de las preguntas telef\u00f3nicas y de registrar mensajes;\ninvestigar los problemas del sistema e informar al respecto a los servicios de reparaciones.\n"},{"@type":"Exenciones","@lang":"es","@value":"Ocupaciones afines no incluidas en este grupo primario\n\nOperadores de central de alarmas, 4424\nTelefonistas-recepcionistas de oficina, 4412\nTeleoperadores (no especializados), 4424\nVendedores por tel\u00e9fono (televendedores), 5420\n"}]}